Terms of reservation

Terms of reservation of Rukan Salonkilomat are applied to the following cottages: Rukan Salonki 1, Rukan Salonki 2, Rukan Salonki 5, Rukan Salonki 8, Rukan Salonki 9, Rukan Salonki 13. Once you have made a booking, you are bound by the booking conditions below. The deposit (30%) must be received by the due date. The final payment must be received 28 days prior to your reserved holiday. Full payment is required in short term bookings (less than 28 days before the period of reservation). The person who makes the booking must be over the age of consent. A written agreement provided by their parents is required of people under the age of consent, if they stay in Rukan Salonkilomat without a guardian. This written agreement must be delivered to Rukan Salonkilomat prior to travel. The rent includes the right to use the cottage, the bedding, firewood, and basic kitchenware and cutlery. Only registered guests are permitted to stay at the cottage. Rukan Salonki 1,2,5,8: Bed linen and towels are at an additional extra cost separately. Rukan Salonki 9 and Rukan Salonki 13 include bedlinen and towels. The booker can also bring his / her own bedlinen and towels.

INFORMATION ABOUT KEY AND STAY IN THE COTTAGE

The key is the key box near the main door, which the guests will receive your key code for your days before the start of the holiday. Owner’s contact details and directions to have the reservation confirmation. Vacation rentals are available to the customer on the same day starting at 16.00 and the day of departure until 12.00. End-of-stay-cleaning is included in the rental price. Client’s responsibilities in cleaning:
  • Garbage is to be taken out to the dedicated garbage shelters outdoors
  • Cleaned dishes shall be put into their given places or the dishwasher
  • Furniture and bedding shall be on their given places.
In case the accommodation unit is returned in an unusually unclean and untidy condition or in case there has been smoking indoors, supplements for cleaning apply. The amount of the supplement is decided on depending on the state and size of the accommodation unit. KINDLY NOTE: NO SMOKING INSIDE THE COTTAGE Smoking is strictly prohibited in all accommodation units. Additional cleaning charge of 1000€ will be applied if you smoke inside the cottage. Only the number of persons that have been agreed on at booking is allowed in the accommodation unit during the stay. Rukan Salonkilomat must be notified at the time of booking of any pets the tenants intend to bring with them. We will charge extra cost 45€ for pets. COMPLAINTS Possible complaints concerning the accommodation unit’s or its equipment’s condition shall be made during the stay to the owner, as soon as the problem arises. Complaints made after departure will not be regarded.   TERMS OF CANCELLATION Cancellations must always be made in writing to Rukan Salonkilomat. The reservation can be canceled free of charge before the due date of the prepayment. In case the booking is cancelled by the booker after payment of the booking fee, the booking fee (30%) is not refunded. In case the booking is cancelled by the booker when there is 28 days or less to the arrival, full payment (100%) is required. In case the cancellation is due to severe illness or death of the booker or his / her next of kin before the start of the booking, the payment will be refunded. In this case a valid doctor’s certificate in English / translated to English is needed to state the cause of the cancellation.   RUKAN SALONKILOMAT’S RIGHTS TO CANCEL THE BOOKING In case of force majeure, Rukan Salonkilomat is entitled to cancel the booking, and the client is entitled to a full refund. If the deposit or final payment is not received by the due date. We reserve the right for any alteration of price.

PAYMENT SERVICE PROVIDER

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to. Paytrail Plc Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: +358 207 181 830 Business ID 2122839-7   WELCOME TO RUKANSALONKILOMAT !